FAQ

• How do I contact Gridiron Training?

Email: jewell@djgridirontraining.com

Phone: (707)333-8089

Mailing address:    712 Bancroft Road #220

         Walnut Creek, CA 94598

• What is a WEBINAR course?

The live, P.O.S.T.-certified webinar is facilitated the same way as our in-person courses, using Zoom 8-5 each day with hourly breaks and a one-hour lunch.  We have had amazing feedback from these webinar courses and are confident that you will enjoy the online class as you learn along with experienced professionals from all over the state. 

Please note a computer (No phones) with video and microphone access for the internet and Zoom capability/Zoom App installed is required for the 8-5 online course.

• Are the classes POST-certified?

All Gridiron Training courses advertised in the P.O.S.T. Course Catalog are P.O.S.T.-certified.

• Is a POST ID required?

In order to receive POST certification for the training you must have a POST ID.  Please go to the POST website post.ca.gov to obtain a POST ID.

• Working for a STATE AGENCY?

Please consider using a personal laptop for the training due to the firewalls on state laptops that make it difficult to access class materials.

• Do I need to have a POST ID to attend these courses?

A P.O.S.T. ID is required to receive credit in the P.O.S.T. training database.  If you do not have a P.O.S.T. ID and require P.O.S.T.  credit in the training database you will need to contact P.O.S.T. directly and obtain a P.O.S.T. ID and provide it to us prior to the completion of the training course.

• Is my class POST-reimbursable?

Please review each Course Flyer to determine P.O.S.T. training reimbursement options.

• How do I register for a course?

Registration for Gridiron Training courses can be done by going to the Register for Training page and by email: jewell@djgridirontraining.com

• What happens to my personal information?

1. Gridiron Training does not share personal contact information with outside parties.

2. Personal information is stored for future reference only by Gridiron Training ownership. Credit Card transactions are handled through Square, a secure web platform.

• What forms of payment does Gridiron Training accept?

Gridiron Training accepts credit cards and agency/government checks.

  What if I cannot attend a class for which I am already registered?

If you cannot attend the class, we ask that you contact us at jewell@djgridirontraining.com. 

• What is your refund policy?

The Cancellation Policy is available on the Gridiron Training Webpage. Students who withdraw after the class begins are obligated to pay in full and are not eligible for any refund.

(All refunds subject to an Administrative Fee)

• What if my class is cancelled? Do I receive a refund?

If a class is cancelled, a refund will be issued to those who paid. Gridiron Training offers students the option of crediting their account toward future classes. Students will have exactly one year to use their credit, after which the credit will be forfeited.

• Can I transfer into another course?

Transfers are handled on a case by case basis. If you wish to transfer into another course, please contact us at jewell@djgridirontraining.com.

   Can I register for a class that is full?

If a course is full, an option will be available for you to add your name to a waitlist. If a seat becomes available, someone from Gridiron Training will contact you.

• How does the waitlist work?

Not all courses offer a waitlist; however, if you are interested in taking a course that requires you to enter your name onto a waitlist, the list will be honored on a first come- first-served basis. When your name reaches the top of the waitlist, an email communication will be sent to you with directions on how to register for the course.

• I am interested in becoming an instructor. How do I apply?

If you are interested in becoming a Gridiron Training instructor or have an idea for a course that you would like to teach, please contact us at jewell@djgridirontraining.com